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Defense contracting is about two things: serving the ultimate end customer—the soldier, and securing your ability to continue that mission in the future. Dr. Faulkner is an expert in both Project Management and Customer Experience Design, having negotiated and lead successful Defense contract ‘wins’ and project turn-arounds for the last decade. In this webinar, you will:

• Learn to hear the ‘secret code’ in what your defense customer is saying.
• Discover the critical factor to successful project deliveries and proposals.
• Understand simple keys to delivering happiness in the complexity of defense contracting.

Join us for this informative webinar and learn what you can do every day to win, strengthen and smooth your defense work while delivering stellar results!

This webinar is 1-hr in length.

Presenter: Laura Faulkner, PhD; Strategist, FalconDay Consulting & Research Scientist, The University of Texas at Austin

Dr. Faulkner is known as a turn-around specialist when it comes to government contracts. User Experience analysis and design, business development processes, project and program management, backed by more than 25 years studying human beings and human-centered design. Clients include Motorola, Dell, USAA, Army/Air Force/Navy, Department of Homeland Security, usability teams, and an array of small businesses and nonprofits